Contact

Vous hésitez sur le meilleur produit à choisir, avez des questions ou des commentaires ? N’hésitez pas à communiquer avec notre équipe en complétant les champs suivants. Il nous fera plaisir de vous répondre à l'intérieur d'un jour ouvrable.

City Montréal

Service à la clientèle

Pour toutes questions en lien avec nos politiques de livraisons de retours et d'échanges, notre politique de confidentialité et nos termes et conditions, n'hésitez pas à vous référer à cette section. Pour de plus amples informations, n'hésitez pas à nous contacter.

Shipping Fees

You can pick up your order at our office at 5550 Fullum St., unit #202, in Montreal.
Our business hours are Monday to Friday from 9:00 am to 4:30 pm.

Within Canada:  We offer shipping via Canada Post for a $10 fee per transaction, or via Dicom (Quebec only) for a $5 fee per transaction. We offer free shipping for all orders over $90.

To the US: We offer shipping via USPS for a $20 fee per transaction. We offer free shipping for all orders over $120.

For International Shipping: We offer shipping via FEDEX for a $40 fee per transaction. We offer free shipping for all orders over $240.

Please contact us at (514) 303-2356 for all details regarding shipping costs and times or for any other information.

Estimated Delivery Times:
- Local Pick-up (Monday to Friday, 9:00 am to 4:30 pm): 2 business days
- Delivery within Montreal: 3 business days
- Canada Post: 2-7 business days
- Dicom: 2-7 business days
- US (USPS): 2-7 business days
- International: 5-10 business days


Returns

Cosmétiques Idoine Inc. is very proud of the quality of its organic products. If you are not entirely satisfied by our products, please contact us immediately. You may return your purchase within 30 days of delivery for a reimbursement or a replacement of the product(s). Contact us at (514) 303-2356 to obtain your return authorisation (RA) number. Cosmétiques Idoine Inc. will not honour any reimbursement or shipping of new product without a return authorisation (RA) number.

Section 1 — Personal Information

When you buy our products, we collect the information that you choose to give us, such as your name, your address and your email.

When you shop online on our site, we automatically receive your device’s IP address, which allows us to learn more about your browser and operating system.

Email marketing: With your consent, we can send you email notifications about new products and other news from our store.

Section 2 — Consent

How do we get your consent?

When you give your personal information for a transaction, to check your credit card, place an order, request shipping, or return an item, we consider that you are expressing your consent for this specific use only.

If we ask for your personal information for any other reason, such as email marketing, we will ask for your implied consent or we will give you the choice to opt out.

How can you withdraw your consent?

If you change your mind after having given us your consent, You may withdraw your consent to our collection, use and disclosure of personal information at any time by contacting us at: IDOINE BIO, 5550 rue Fullum unité 202, Montreal, H2G 2H4, Canada.

Section 3 — Disclosure

We may disclose your personal information if required by law, or if you violate our terms and conditions of use.

Section 4 — Shopify

Our online store is hosted by Shopify. Shopify provide us with an e-commerce platform which allows us to sell our products and services.

Payment

All payment are processed by Shopify payment system.

Section 5 — Third-Party Service Provider

Most third-party service providers that we use collect, use and release your personal information in order to be able to provide us with their services.

When you leave our online store website, or when you redirected onto a third-party service provider’s website or application, you are no longer subject to this website’s privacy policy or terms and conditions of use.

Link

The links you click on while shopping on our online store may redirect you outside our website. We assume no liability as to other websites’ use of personal information. We encourage you to read these websites’ privacy policies.

Section 6 — Security

In order for us to protect your personal information, we take reasonable actions and follow the highest standards in the industry to protect personal information from access, loss, misuse, release, alteration or destruction.

We store all users’ data in secure and databases protected by a variety of access controls meeting the industry standards. Secure passwords, SSL encryption, disk encryption, firewalls as well as other measures are taken to help us protect your data. However, a company, including Squarespace, cannot be completely eliminate the risks associated with the transmission of personal information in online transactions, and you do so at your own risk.

Section 7 — Age of Consent

By using this website, you warrant that you are of legal age in the state or province in which you reside, or that you are of legal age in the state or province in which you reside and agree that anyone under your care and responsibility use this site.

Section 8 — Modification of This Policy

We reserve the right to revise this policy without prior notice. We encourage you to revisit it regularly. Any modification or precision will be in effect at the moment of its publication on this website. If we change this policy in a significant manner, you will be notified of the updates in regards to the nature of the information collected, and in which circumstances, if any, we use or release it.

If our store were to be sold or become part of a consortium, your dat may be transferred to the new owners for them to continue providing you with the services.

Any questions? Here’s how to contact us

If you wish to access, edit, or suppress the personal information you have given us, if you want to file a complaint or if you simply want more information, write us at: info@idoine.com, or by mail at IDOINE BIO, 5550 rue Fullum unité 202, Montreal, H2G 2H4, Canada.

While browsing through this website and/or by making any purchase, you accept our Services and you agree to be bound by and comply with these terms and conditions, including additional conditions and policies designated herein and/or available via hyperlinks. All users of this website, including, but not limited to, any person who browse through the site: sellers, customers, retailers and/or content contributors, are bound by these conditions of use.

Orders and payment methods

Ordering methods Online: www.idoinebio.com By email: info@idoinebio.com By phone: 514-303-2356

Methods of payments

We accepts payments by credit cards via the services of Stripe and Paypal. Information on prices and taxes

Prices indicated on the website www.idoinebio.com are in canadian dollars, before taxes and shipping charges. For any delivery outside of Canada, customs duties and local taxes may apply and are the customer’s responsibility.

Applicable taxes

The prices indicated on the website www.idoinebio.com are in canadian dollars, before taxes and shipping charges. The taxes are automatically calculated on the purchases made in Canada, in accordance with the laws in force in the province of destination. Taxes are not applicable in the United States. Idoine Bio assumes no responsibility with regards to duties or taxes on the expedition, under any circumstances.

We reserve the right, at our sole discretion, to update or modify these terms and conditions by publishing the updates or changes on our website. Therefore, it is your responsibility to regularly consult this page. Your use of our Services or accessing this site after the publication of any modification to our conditions of use will be considered acceptance of the changes.

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