Shipping and Returns
A processing period of one business day applies to orders of products in stock at the warehouse. In general, orders shipped within Quebec take three additional business days. We also offer an international shipping service which requires two to seven business days, excluding weekends and statutory holidays.
You can pick up your order at our office at 5550 Fullum St., unit #202, in Montreal.
Our business hours are Monday to Friday from 9:00 am to 4:30 pm.
We offer shipping via Canada Post for a $10 fee per transaction, or via Dicom (Quebec only) for a $5 fee per transaction. We offer free shipping for all orders over $90.
To the US:
We offer shipping via USPS for a $20 fee per transaction. We offer free shipping for all orders over $120.
For International Shipping:
We offer shipping via FEDEX for a $40 fee per transaction. We offer free shipping for all orders over $240.
Please contact us at (514) 303-2356 for all details regarding shipping costs and times or for any other information.
Estimated Delivery Times:
- Local Pick-up (Monday to Friday, 9:00 am to 4:30 pm): 2 business days
- Delivery within Montreal: 3 business days
- Canada Post: 2-7 business days
- Dicom: 2-7 business days
- US (USPS): 2-7 business days
- International: 5-10 business days
Cosmétiques Idoine Inc. aims to reduce its environmental footprint to a maximum. For this reason, and in order to stay true to our environmental values, Idoine does not accept returns. Our products are available for purchase in sample sizes. We always recommend testing a product before ordering it in a regular size.