Shipping include with Christmas Collection // Free shipping on 90$ purchase

Shipping and Returns

Shipping Information

 

Orders for products available in the warehouse are processed within 24 to 72 hours. In general, an additional three business days are required for deliveries throughout Quebec. We also offer an international delivery service, however, we cannot certify the exact delay with which the package will be delivered. For more details on the rates according to the sectors read the section below :

 

Shipping Fees

 

From 90$ of purchase, the delivery is free everywhere in Canada (except for the remote areas which are difficult to serve by ground)*.

For the province of Quebec:

 

  • Montreal area, local delivery at 7$ with LivraRapide
  • Near Montreal area, delivery at 7$ with LivraRapide
  • Outside of Montreal: standard delivery at $10 with LivraRapide (depending on your location, some postal codes may not be covered by LivraRapide)
  • Montreal area and outside, you can choose Canada Post standard delivery for 12$
  • Xpresspost (Canada Post) is available for all location in Quebec and the price will be calculated according to your postal code
  • Christmas Gift Set and Discovery Gift Set free delivery/included.
  • Coming soon same day delivery. 

 

For the rest of Canada :

  • For Toronto local delivery 9$ with BoxKnight
  • For Toronto periphery 10$ with BoxKnight
  • For some area in the rest of Canada, Canada Post is available for 12$ 
  • Otherwise, according to the postal code, the system generates a rate according to the location

 

 

For the US :

 

  • According to the postal code, the system generates a rate according to the location.

 

For International Shipping :

 

  • According to the postal code, the system generates a rate according to the location.

Please contact us at (514) 303-2356 for all details regarding shipping costs and times or for any other information.

 


Estimated Delivery Times:

 

 

Depending on the choice of delivery method and your area, the timeframe may vary. The seasonality can also impact the delay.
Here are some estimates depending on the carrier in normal period:

- Delivery within Montreal: 3 business days
- Canada Post: 2-7 business days
- International : to be validated by the carrier

 

 

Returns

 

Idoine Cosmetics Inc. is a company where eco-responsibility is at the heart of our values. To avoid energy consumption and to reduce our carbon footprint, we do not take back any product. However, we do offer the possibility of trying out products in sample formats*, at a low cost, so that you can be sure that the products are to your satisfaction. In addition, by contacting us at info@idoinebio.com, you can ask to speak with one of our product consultants, who will be happy to recommend the 'right' routine for your skin type. 


*Please note that the sample containers are made of recyclable plastic. We suggest that you keep them to use as travel sizes when you travel. You can also bring them back with your glass containers to one of our collection points. store locator 

To learn more about our deposit program, click here.

*To establish if you are eligible for local or peripheral delivery, you can put your postal code at the payment it will take you directly out the price you have to pay.